Privacy Policy

Last Updated: 4/30/2026

 

Adirondack Elite Aesthetics operates adirondackeliteaesthetics.com and provides medical spa services in Plattsburgh NY. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.

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Information We Collect:

Information You Provide Directly: We collect information you voluntarily share with us, including your name, email address, phone number (including mobile), mailing address, date of birth, medical history and health information relevant to treatments, payment and billing information, appointment preferences, and any other details you provide through consultation forms, intake questionnaires, or direct communications.

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Information Collected Automatically: When you visit our website, we may automatically collect your IP address, browser type and device information, pages viewed and time spent on our site, referring website addresses, and cookies and similar tracking technologies.

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Mobile Information: If you opt in to receive SMS or text communications from us, we collect your mobile phone number and messaging preferences. This information is used solely to deliver the communications you have requested and is never shared with third parties for marketing or promotional purposes.

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How We Use Your Information:

We use the information we collect to schedule and manage appointments, provide medical spa treatments and consultations, process payments and maintain billing records, communicate with you about your appointments, treatments, and aftercare, respond to your inquiries and requests, send appointment reminders via your preferred method (email, phone, or text), improve our website, services, and patient experience, comply with legal and regulatory obligations, and maintain health and safety records as required by law.

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How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission on our website, secure storage of patient records, restricted staff access to personal information on a need-to-know basis, and regular review of our data protection practices.

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No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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Information Sharing and Disclosure

We do not sell, rent, or share your personally identifiable information or mobile information with third parties for marketing or promotional purposes.

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We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, appointment scheduling platforms, website hosting providers, and electronic health record systems. These providers are contractually required to protect your information and may only use it to perform services on our behalf.

 

Legal Compliance: We may disclose your information when required by law, regulation, legal process, or enforceable government request.

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Health and Safety: We may share information when we believe in good faith that disclosure is necessary to protect your health or safety, or the health and safety of others.

 

With Your Consent: We may share information with your explicit, informed consent for purposes you have approved.

 

SMS and Text Messaging

If you opt in to receive text messages from us, the following applies:

• Message frequency may vary based on your appointment schedule and communication preferences.

• Message and data rates may apply depending on your mobile carrier and plan.

• You may opt out of text messages at any time by replying STOP to any message.

• For help, reply HELP or contact us at [phone number] or [email address].

• We will not share your mobile number or any information collected through SMS opt-in with third parties for marketing or promotional purposes.

• Consent to receive text messages is not a condition of purchasing any services.

 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic and usage patterns, and remember your preferences. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

 

Your Rights and Choices

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal and regulatory retention requirements), opt out of marketing communications at any time, and opt out of SMS communications by replying STOP.

To exercise any of these rights, please contact us using the information provided below.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal regulations.

 

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

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